Sterling Urgent Care does not solicit patients with life-, limb-, or vision-threatening conditions
Sterling Urgent Care does not advertise or position itself as a provider for life-, limb-, or vision-threatening medical conditions.
We are committed to delivering high-quality care for non-life-threatening illnesses and injuries. Patients experiencing severe or critical emergencies, such as those that threaten life, a limb, or vision, should seek immediate care at an emergency room or call 911.
If a patient with such a condition presents at our facility, we will provide initial stabilization to the extent possible and coordinate a transfer to the appropriate emergency care provider. This ensures the safety and well-being of our patients while maintaining clarity about the scope of services we provide.
Sterling Urgent Care complies with all applicable federal civil rights laws and does not
discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the
scope of sex discrimination described in 45 CFR § 92.101(a)(2)). Sterling Urgent Care does not
exclude individuals or treat them less favorably based on these characteristics.
Our Commitment
1. Provides Reasonable Accommodations for Individuals with Disabilities:
a. Offers free and appropriate auxiliary aids and services to ensure effective
communication, including:
i. Qualified sign language interpreters.
ii. Written materials in accessible formats such as large print, audio, and
electronic formats.
2. Supports Language Access for Non-English Speakers:
a. Offers free language assistance services to individuals whose primary language is
not English, which may include:
i. Qualified interpreters.
ii. Written materials in other languages.
How to Request Assistance:
If you need reasonable accommodations, auxiliary aids and services, or language assistance,
please contact our local clinic manager.
Filing a Grievance
If you believe Sterling Urgent Care has failed to provide these services or has discriminated on
the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our
clinic manager. You may file a grievance in person, or by mail, fax, or email. If you need help
filing a grievance, the local clinic manager is available to assist you.
Filing a Civil Rights Complaint
You may also file a civil rights complaint with the U.S. Department of Health and Human
Services, Office for Civil Rights:
1. Electronically: Through the Office for Civil Rights Complaint Portal.
2. By Mail or Phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
3. Complaint forms are available at: HHS Office for Civil Rights Website.
Spanish:
Español
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) o hable con su proveedor.
Simplified Chinese:
中文
注意：如果您说[中文]，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 1-xxx-xxx-xxxx（文本电话：1-xxx-xxx-xxxx）或咨询您的服务提供商。”
Korean:
한국어
주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-xxx-xxx-xxxx(TTY: 1-xxx-xxx-xxxx)번으로 전화하거나 서비스 제공업체에 문의하십시오."
Vietnamese:
Việt
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-xxx-xxx-xxxx (Người khuyết tật: 1-xxx-xxx-xxxx) hoặc trao đổi với người cung cấp dịch vụ của bạn.”
Arabic:
العربية
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم 1-xxx-xxx-xxxx (1-xxx-xxx-xxxx) أو تحدث إلى مقدم الخدمة".
German:
Deutsch
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) an oder sprechen Sie mit Ihrem Provider.“
Tagalog:
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) o makipag-usap sa iyong provider.”
Russian:
РУССКИЙ
ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-xxx-xxx-xxx (TTY: 1-xxx-xxx-xxx) или обратитесь к своему поставщику услуг.
French:
Français
ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-xxx-xxx-xxxx (TTY : 1-xxx-xxx-xxxx) ou parlez à votre fournisseur. »
Japanese:
日本語
注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。1-xxx-xxx-xxxx（TTY：1-xxx-xxx-xxxx）までお電話ください。または、ご利用の事業者にご相談ください。
Farsi:
فارسي
توجه: اگر [وارد کردن زبان] صحبت می‌کنید، خدمات پشتیبانی زبانی رایگان در دسترس شما قرار دارد. همچنین کمک‌ها و خدمات پشتیبانی مناسب برای ارائه اطلاعات در قالب‌های قابل دسترس، به‌طور رایگان موجود می‌باشند. با شماره 1-xxx-xxx-xxxx (تله‌تایپ: 1-xxx-xxx-xxxx) تماس بگیرید یا با ارائه‌دهنده خود صحبت کنید.
Ukrainian:
українська мова
УВАГА: Якщо ви розмовляєте українська мова, вам доступні безкоштовні мовні послуги. Відповідні допоміжні засоби та послуги для надання інформації у доступних форматах також доступні безкоштовно. Зателефонуйте за номером 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) або зверніться до свого постачальника».
Navajo:
Diné
SHOOH: Diné bee y1ni[ti’gogo, saad bee an1’awo’ bee 1ka’an7da’awo’7t’11 jiik’eh n1 h0l=. Bee ahi[ hane’go bee nida’anish7 t’11 1kodaat’4h7g77 d00 bee 1ka’an7da’wo’7 1ko bee baa hane’7 bee hadadilyaa bich’8’ ahoot’i’7g77 47 t’11 jiik’eh h0l=. Kohj8’ 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) hod7ilnih doodago nika’an1lwo’7 bich’8’ hanidziih.
Nepali:
नेपाली
सावधान: यदि तपाईं नेपाली भाषा बोल्नुहुन्छ भने तपाईंका लागि नि:शुल्क भाषिक सहायता सेवाहरू उपलब्ध छन्। पहुँचयोग्य ढाँचाहरूमा जानकारी प्रदान गर्न उपयुक्त सहायता र सेवाहरू पनि निःशुल्क उपलब्ध छन्। 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) मा फोन गर्नुहोस् वा आफ्नो प्रदायकसँग कुरा गर्नुहोस्।”
Italian:
Italiano
Esempio di avviso di disponibilità di servizi di assistenza linguistica e di ausili e servizi ausiliari (§ 92.11)
ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l'1-xxx-xxx-xxxx (tty: 1-xxx-xxx-xxxx) o parla con il tuo fornitore."
Gujarati:
ગુજરાતી
ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો મફત ભાષાકીય સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે. યોગ્ય ઑક્ઝિલરી સહાય અને ઍક્સેસિબલ ફૉર્મેટમાં માહિતી પૂરી પાડવા માટેની સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. 1-xxx-xxx-xxxx (TTY: 1-xxx-xxx-xxxx) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.”
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